Penalty Notice Dispute Resolution

Dispute a Penalty Notice

If you receive a penalty notice, you have two options:

  1. Pay the penalty notice amount within 30 days by mail, on the phone or online; or
  2. Book a screening to dispute the penalty notice within 15 days of receiving the penalty notice.

If you would like to appoint someone to act on your behalf 

You can appoint appoint someone to act on your behalf if your behalf by completing anAgent authorization form .   An authorized agent can request and/or attend a screening or hearing on your behalf, and/or dispute your penalty notice online.

 

Notice of Collection Statement
This form will be used to collect personal information as defined under the Municipal Freedom of Information and Protection of Privacy Act. This information is collected under the legal authority of the Municipal Act, 2001, S.O. 2001 c.25, as amended, or its successor act. This information will be used by the City of Vaughan for the administration and enforcement of City of Vaughan by-laws. Questions regarding this collection may be directed to the By-law and Compliance, Licensing and Permit Services department, City of Vaughan, 2141 Major Mackenzie Drive, Vaughan, Ontario L6A 1T1, at bylaw@vaughan.ca or 905-832-2281.

How to Dispute Your Penalty Notice Online

  1. Log on to the Online AMPS Screening Form within 15 days of receiving your penalty notice. You will need the Penalty Notice Number to complete the online screening form.
  2. Complete the online form and upload any supporting documents or photos. If you are not the registered vehicle owner, you will need a letter of authorization to dispute on the owner’s behalf.

The Screening Officer will review your online submission and either affirm, adjust or cancel the penalty fees based on the parameters outlined in the Administrative Monetary Penalties By-law (PDF).

 

 

How you will be contacted if you complete the online dispute form

You will likely receive the outcome of your dispute by email from parking.permit@vaughan.ca or bylaw@vaughan.ca.  Please check your junk mail folder to ensure you receive your response, thank you!

How to Dispute Your Penalty Notice by Phone

  1. Request a screenings appointment within 15 days of receiving your penalty notice by emailing parking.permit@vaughan.ca or calling 905-832-2281. If you are not the registered vehicle owner, indicate so and provide a letter of authorization to dispute on the owner’s behalf.
  2. Be available to conduct your screening appointment five minutes before the scheduled time. The Screening Officer will call you at the number you provided at the time of booking the appointment.

You will have the opportunity to explain why you believe the violation or fee should be cancelled or reduced. The Screening Officer will discuss and either affirm, adjust or cancel the penalty fees based on the parameters outlined in the Administrative Monetary Penalties By-law (PDF).

 

If within 15 days or receiving the City penalty notice, if you do not contact our offices, by either phone or email, or by submitting a dispute form online,  then penalty notice will become due and payable.

More Information on Disputing a Penalty Notice

Rescheduling a Screening Review

In the event that you need to change your screening date or time, please ensure you notify our office no less than 24 hours in advanced of the scheduled screening appointment by contacting the By-Law and Compliance, Licensing and Permit Services department by phone or e-mail.

If you do not attend your in-person Screening Review, you will be responsible for a failure to appear fee, in addition to the parking penalty. You will also not be eligible for a further review or appeal of the parking violation notice.+

Paying a Reduced Penalty

If the amount of your penalty notice is reduced and if you accept the reduction, the Screening Officer will provide you with the time frame by which you must pay the amount. Failure to pay by the time indicated by the Screening Officer will result in the penalty reverting back to the original amount. In addition, late fees may apply 15 days after the due date if the amount has not yet been paid.

If you do not Agree with a Screening Decision

If you do not agree with the decision of the Screening Officer, you may book a hearing to appeal the decision. To do so, advise the Screening Officer and they will provide instructions on how to book your appointment. Please note that if the Screening Officer has provided you with a reduction and you decide to appeal the matter, the Hearings Officer may affirm the original fine, amend it or cancel, at their discretion.

Request for Extension due to Extenuating Circumstances

If there is an extenuating circumstance which prevented you from requesting a dispute within 15 days of the day the ticket was served, then you have an additional 15 days to request an extension to ask for a screening to dispute your ticket.

For example, if a ticket was served on January 1st and you did not request a dispute by January 16th, then you have until January 31st to request an extension to ask for a screening to dispute your ticket. An extension will only be granted if there are extenuating circumstances. 

To request more time to dispute a ticket or decision from a screening, you can (1) complete the online request here or complete the PDF form and submit it by email to bylaw@vaughan.ca, by mail, or in-person at the Client Services counter.

Once you submit the form, a City staff member will follow up with you within 5 business days to confirm whether more time will be given. If you have not heard from the City within 5 business days, please contact us. 

Questions and comments
Please direct any questions or comments to our Client Services unit:

Client Services, By-law and Compliance, Licensing and Permit Services
City of Vaughan
Vaughan City Hall, 2141 Major Mackenzie Dr., Vaughan, ON L6A 1T1 
Email: bylaw@vaughan.ca | Phone: 905-832-2281

Picture of sample parking ticket

 

Contact Information

By-law and Compliance, Licensing and Permit Services

Vaughan City Hall
2141 Major Mackenzie Dr.
Vaughan, ON L6A 1T1
Canada

Phone
Fax Number